Questions & Answers

Paid street parking is also available directly in front of the clinic for your convenience. Please always check parking signs carefully, as clearway restrictions may apply at certain times. There are several free 2-hour parking options just a few minutes’ walk from the clinic: 1. Camberwell Station parking 2. Parking opposite the clinic near Mayston Street 3. Car park at Market Place

During your initial consultation, we take the time to understand your health concerns, medical history, and treatment goals. We will then work with you to develop a personalised treatment plan tailored to your needs. The duration of follow-up consultations may vary depending on your condition, treatment requirements, and the type of service booked. Your practitioner will recommend the most appropriate treatment schedule based on your progress and recovery goals. For information about consultation lengths and appointment availability for each service, please visit our online booking page: https://geng-practice.au1.cliniko.com/bookings

If you have had scans or other investigations, please bring the results with you. If you have a care plan referral from your GP, WorkCover, TAC, or are a Home Care patient, please inform reception at the time of booking and bring any relevant documentation with you. You can also email them to info@herbsmotion.com.au

No, you do not need a referral to be seen. However, we welcome any referral letters or reports from your treating doctor or health professional.

Yes, our Women's Health Physiotherapist and Traditional Chinese Medicine (TCM) practitioner provides treatment and support for patients throughout all stages of the menstrual cycle.

To access this service under Medicare, you will need a current Chronic Disease Management (CDM) Plan and referral from your GP. Eligible patients can receive Medicare rebates for up to five allied health sessions per calendar year. To process your claim, we require a copy of your GP referral that is signed and dated, along with your Medicare details. Medicare rebates are typically processed within 48 hours on weekdays and are paid directly into your nominated bank account. We are currently offering bulk-billed physiotherapy appointments with our participating physiotherapist. This means there is no out-of-pocket cost to you, as the full consultation fee is covered by the Medicare rebate. To learn more about our participating physiotherapist and current appointment availability, please contact our reception team. They will be happy to assist you with any questions and help arrange a suitable appointment

The number of sessions and timeframe required for recovery will vary depending on the type and severity of your injury. During your initial appointment, your treating physio will assess your condition and provide an expected recovery timeframe.

If you have private health insurance with extras cover, you can claim your rebate on the spot using our HICAPS facility. The rebate amount you receive will depend on your insurer and level of cover. We accept all major private health insurers, including Medibank, Bupa, Phoenix Health Fund, HCF, and NIB. For an accurate estimate of your rebate entitlement, we recommend contacting your health insurer directly. We are also a preferred provider for NIB Physiotherapy. If you are insured with NIB and have physiotherapy extras cover, you may be eligible for a 100% rebate on your initial physiotherapy consultation, as well as reduced out-of-pocket costs for subsequent appointments, subject to your level of cover and annual limits.

We require at least 24 hours’ notice for cancellations so we can offer your appointment to another patient. A $50 fee will apply if less than 24 hours’ notice is given.

Yes, we welcome WorkCover clients. Please provide your claim number and insurance details. Once your medical excess has been met, we can invoice your insurer directly with no out-of-pocket costs. Until then, you will be charged the WorkCover rate and can seek reimbursement from your employer.

Yes, we welcome TAC clients. We can submit invoices directly to TAC on your behalf with no out-of-pocket fees, provided you have a valid TAC claim number and have met the medical excess (if applicable).

Yes, although we encourage clients to attend the clinic where possible, some practitioners offer home visits. Please enquire with your treating practitioner to see if this service is suitable for you.

Yes, we welcome Home Care Package clients. If you are not with one of our partner providers (such as Happy Living), payment is required upfront and we will provide an invoice for reimbursement.

Yes, we welcome TAC clients. We can submit invoices directly to TAC on your behalf with no out-of-pocket fees, provided you have a valid TAC claim number and have met the medical excess (if applicable).

Yes, although we encourage clients to attend the clinic where possible, some practitioners offer home visits. Please enquire with your treating practitioner to see if this service is suitable for you.

Yes, we welcome Home Care Package clients. If you are not with one of our partner providers (such as Happy Living), payment is required upfront and we will provide an invoice for reimbursement.

Yes, we welcome TAC clients. We can submit invoices directly to TAC on your behalf with no out-of-pocket fees, provided you have a valid TAC claim number and have met the medical excess (if applicable).

Yes, although we encourage clients to attend the clinic where possible, some practitioners offer home visits. Please enquire with your treating practitioner to see if this service is suitable for you.

Yes, we welcome Home Care Package clients. If you are not with one of our partner providers (such as Happy Living), payment is required upfront and we will provide an invoice for reimbursement.